Free Delivery on orders over $60!

Frequently Asked Questions

We're here to help! Call 415-483-7344 or email sfbay-help@goodeggs.com.

Most Frequently Asked

What does my order arrive in?

Your order comes in a sturdy cardboard box, divided into sections and kept cool for a few hours with reusable ice packs.

What should I do with my packaging once my order arrives?

We’re happy to reuse all of your packaging—just leave the boxes and ice packs by your door when you’re expecting a delivery and we’ll take them back. Our boxes are also 100% recyclable, so if you’d rather dispose of them yourself, just flatten them down and put them out with the rest of your paper goods.

When do you deliver?

Our delivery hours are 10am to 9pm, Monday through Friday and 10am to 6pm on the weekend.

Where does Good Eggs deliver?

Good Eggs is available in most Bay Area zip codes, including San Francisco, the East Bay, much of Marin, the Peninsula and the South Bay (as far as Sunnyvale).

Is delivery really free?

It is! For all orders over $60, your delivery is free. For orders that are less than $60, delivery costs $9.99.

How do I edit my order?

You can change the delivery time, address and items in your order in the Your Orders page any time before midnight the night before your delivery date. Go to the Order Details page, and click the Order Details button.

If you want to edit your order on your phone, open the app and click on the green “Upcoming Delivery” band above the produce section. From there, you’ll be able to add products to your order or edit delivery details up until midnight the night before your delivery day.

Unfortunately, we’re not able to edit the contents of your order after midnight the night before your delivery.

How does billing work?

You credit card will be charged an authorization fee when you check out, then charged in full for your order at midnight the night before your delivery. You’ll also automatically receive a receipt when the the full charge is made.

What happens if I don’t like something in my order?

We want you to be thrilled with what you order! If you’re not, let us know and we’ll make it right.

General

What is Good Eggs?

Good Eggs is an online market that delivers good groceries to customers' homes throughout the Bay Area, seven days a week.

How do you deliver such fresh food?

We work directly with our local farmers and foodmakers, which allows us to get their food to us (and then to you) in half the time of a traditional grocery store. That means better, more delicious food for you.

What kind of food do you sell?

Our marketplace consists of the best of all worlds: local and organic produce from nearby farms, sustainable meat and seafood, exceptional products from local food producers, and all of your basic grocery staples.

What makes shopping on Good Eggs so easy?

We have an intuitive, simple and beautiful site (and a great app, too!). You can save yourself the schlep to the grocery store, swiftly order your groceries up until midnight the night before, and get them delivered as early as the following morning.

What does it mean to be a mission driven company?

We’re a certified B Corp, and our mission is to grow and sustain local food systems worldwide. It drives every decision we make—from the food we sell in the marketplace to the kinds of jobs we’re committed to creating.

Getting Started

How do I create an account?

Click “sign in” in the upper right hand corner.

Click “sign up.”

Create a username and password for yourself. That’s it!

I love your recipes! How can I get more of them?

We email new recipes every week in our newsletter. (You can also check out our Instagram feed for more recipe ideas.) If you have ideas, requests or questions about our recipes, please email our community care team—we’d love to hear what you think!

Placing Orders

What makes shopping on Good Eggs better than the supermarket?

Lots of things! First, the food that you buy on Good Eggs is much fresher and higher quality than the food you’d find at your traditional grocery store since it’s not sitting around waiting to be purchased. With Good Eggs, you can search for exactly what you want and find it right away—plus you can browse the aisles and discover new products. And our recipes give weekly inspiration so you’re never stuck trying to figure out what to make for dinner.

How do I check out?

To check out, click on Your Basket, then scroll down to the Check Out button. Review your order and set your delivery time, address, and payment method, then click the Place Order button. And you’re done!

Why does product availability change from day to day?

We have lots of staples that are available seven days a week! But just like the produce in your farmers market, the availability of food in our marketplace can change depending on what’s ripe and in season, and according to the production, harvest or delivery schedules of our local farmers and foodmakers.

Can I edit my order after I’ve placed it?

Yes! You can change the delivery time, address, and items in your order up until midnight the night before your delivery date. Go to your Your Orders, and click the Order Details button. (The Edit button won’t be visible once the window has closed after midnight and your order is being processed.)

If you want to edit your order on your phone, open the app and click on the green “Upcoming Delivery” band above the produce section. From there, you’ll be able to add products to your order or edit delivery details up until midnight the night before your delivery day.

Can I cancel my order after I’ve placed it?

You can cancel an order up until the order window closes at midnight the night before your delivery. To cancel an order, sign in and then go to Your Account and then Your Orders. Click the Edit button next to your order and remove all the items, then save your changes. Unfortunately, we aren't able to refund last-minute cancellations. We give our farmers and foodmakers this courtesy so that they have enough time to prepare and deliver your food. This means that it always comes to you as fresh as possible!

Why is there a $30 minimum?

A $30 minimum for Good Eggs orders helps us create a sustainable business — both environmentally and operationally.
For orders over $60, we’re happy to offer free delivery.

Delivery

What days do you deliver?

We deliver 7 days a week! We’re closed on Thanksgiving, Christmas and New Years Day.

When do you deliver?

Our delivery hours are 10am to 9pm, Monday through Friday and 10am to 6pm on the weekend.

Is delivery really free?

It is! For all orders over $60, your delivery is free. For orders that are less than $60, delivery costs $9.99.

Where do you deliver?

Good Eggs is available in most Bay Area zip codes — the city of San Francisco, the East Bay, much of Marin and the Peninsula.

Do I have to be home to accept my order?

Nope! You can specify your delivery preferences at checkout, and we’ll gladly leave your groceries in a secure spot at your home or office, like inside an unlocked front gate or with the receptionist. All cold items are packed with reusable ice packs so they'll stay cold while you’re away, and we’ll text you when we deliver so you know exactly when they get there.

How does my order stay cold?

All cold items are packed with reusable ice packs so they'll stay cold while you’re away. So go ahead and snag that pint of ice cream—we’ve got you covered.

How do I skip Weeklies deliveries if I’m going to be out of town?

Log in to Good Eggs and click on the Your Weeklies link in the upper right hand corner. You’ll see a “Skip this order” option on any upcoming orders that aren’t yet being processed. If the date of your delivery is 4 or fewer days away, you can cancel the order by removing all the items in it from Your Orders.

Should I tip the delivery driver?

So nice of you to ask! We are committed to creating good food jobs that don’t depend on tips.

The Food

How do you choose the food in your marketplace?

We have a rigorous set of criteria that all of our food producers meet, and it covers a range of factors from sustainable farming practices to transparent sourcing to treating employees well. We also taste everything to make sure it’s all amazing!

What happens if I don’t like something in my order?

We want you to be thrilled with what you order. If you’re not, let us know and we’ll make it right.

How do you deliver such fresh food?

We work directly with our farmers and foodmakers which allows us to get their food to us (and then to you) in half the time of a traditional grocery store.

How do I contact one of the farmers or foodmakers that sell through Good Eggs?

We’re happy to put you in touch with a food producer or pass along feedback—just email or call us and we’ll make it happen.

Do you carry food for people with food aversions or allergies?

We do carry lots of products that are certified vegan, gluten free, wheat free and nut free but it’s important to note that our food hub facility is not allergen free.

There’s a product that I’d love for you to carry—how do I request it?

We love product requests! Please email sfbay-help@goodeggs.com with your request—if it meets our criteria, we’ll add it.

Packaging

How does my order arrive?

Your order comes in a sturdy cardboard box, divided into sections and kept cool with reusable ice packs.

What should I do with my packaging once my order arrives?

We’re happy to reuse all of your packaging—just leave the boxes and ice packs by your door when you’re expecting a delivery and we’ll take them back. Our boxes are also 100% recyclable, so if you’d rather dispose of them yourself, just flatten them down and put them out with the rest of your paper goods.

Can I return my glass bottles and containers too?

Yes! We collect all containers with a deposit (which we'll refund upon receipt).You can return containers directly to your delivery driver or leave them by your door when you’re expecting a delivery.

Gift Cards & Promo Codes

How do I send someone a gift card?

Great idea! Click on the gift card link in our site footer. You can either email your gift card or print it out and give it in person.

I have a gift card. How do I redeem it?

What a great gift! Once your basket is filled, click the “check out” button. That will take you to a page that allows you to review your order, enter your address and choose your delivery window. In the payment section, click the link that says “Have a promo code or gift card?” From there, you’ll be able to enter your unique code and redeem your gift!

Even if you’re redeeming a gift card, however, you still need to enter your credit card details. We’ll place an authorization charge for the amount your order that will be refunded in full at midnight the night before your delivery.

How do I redeem a promo code?

Enter your code during checkout in the payment section, where it says “Have a promo code or gift card?”

Account Settings & Billing

How do I reset my password?

Click on Need a password? on the sign-up page, and we’ll send you an email to help you reset it.

How do I change the credit card that’s on my account?

Log into Good Eggs, click your name in the upper right hand corner, and click on the Your Orders page. Edit away! If you want to change the card on file for an order already in the works, please send us an email or give us a call.

How do you keep my credit card information secure?

Your credit card information is stored safely with our gold-standard payment processing company, Stripe. Learn more about them here!

When will I be charged for my order?

You credit card will be charged an authorization fee when you check out, then charged in full for your order at midnight the night before your delivery. You’ll also automatically receive a receipt when the the full charge is made.

How do I get a receipt for my order?

We'll bill your card and send you a full receipt when the order window closes at midnight the night before your delivery.

Contact Us

Feel free to call or text us Monday through Friday, 9am - 8pm, and Saturday and Sunday, 9am - 5pm. Our number is 415-483-7344.

Email us anytime at sfbay-help@goodeggs.com and we’ll get right back to you.

Our address is 901 Rankin Street in the Bayview neighborhood of San Francisco.